Refund policy

Refund Policy

Thank you for shopping at Zachary Living. If you are not completely satisfied with your purchase, we are here to help.

Returns
You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

How to start a return
Email us at support@zachary-living.shop with your order number and the reason for your return. We will reply within 1-2 business days with instructions. Please do not send items back without contacting us first.

Return shipping
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service.

Refunds
Once we receive and inspect your return, we will email you to confirm the result. If approved, your refund will be issued to your original payment method within 5-10 business days. Original shipping fees are non-refundable.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the item. We will send a replacement or issue a full refund, including shipping costs.

Non-returnable items
Gift cards, personalized or custom-made items, and items marked as final sale cannot be returned.

Exchanges
To exchange an item, contact us at support@zachary-living.shop. Exchanges are subject to availability.

Late or missing refunds
If you have not received your refund after 10 business days, please check your bank account first, then contact your card provider. If you still have not received it, email us at support@zachary-living.shop.

Contact
Zachary Living
1812 Blake Ave, Racine, Wisconsin 53404, United States
support@zachary-living.shop | 262 498-6712